Hey all, I run a small online store and I’ve been noticing how fast customer service tech is evolving. I’m thinking of adding some AI tools to handle basic inquiries, but I’m not sure where to start. Anyone tried stuff like chatbots or voice systems this year? What’s been the coolest trend you’ve seen that’s making support easier? I’d love some real-world pointers!
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Oh, I feel you—keeping up with tech is wild! I work at a call center and we’ve been loving the new voice systems that let customers sort themselves out. I’ve also read about some cool trends over at https://softcircles.com/blog/modern-customer-service-innovations/, where they talk about AI chatbots saving time. My tip: start small with a chatbot for FAQs—it cut our wait times big time. Give it a shot!